Privacy Policy

Customer Privacy Policy

Derma Aesthetic Clinic LTD is a company registered in England and Wales, company number 08797919 (collectively referred to as Derma Aesthetics Clinic LTD”, “we” or “us” in this policy)


Maintaining the security of your data is a priority at, Derma Aesthetic Clinic LTD and we are committed to respecting your privacy rights. We pledge to handle your data fairly and legally at all times. We are also dedicated to being transparent about what data we collect about you and how we use it.
This policy, which applies whether you visit one of our clinics or use your mobile device or go online, provides you with information about:

How we use your data


Derma Aesthetic Clinic LTD (and trusted partners acting on our behalf) uses your personal data:


Promotional communications

Derma Aesthetic Clinic LTD uses your personal data for direct marketing purposes (with your consent, or if we believe that we have a legitimate basis to do so under the recital 47 of the GDPR) and may send you postal mail to update you on the latest Derma Aesthetic Clinic LTD offers. Derma Aesthetic Clinic LTD aims to update you about products & services which are of interest and relevance to you as an individual.

You have the right to opt-out of receiving promotional communications at any time, by:

We may analyse your browsing and purchasing activity, both online and in the clinic, and your responses to marketing communications. The results of this analysis, together with other demographic data, allows us to ensure that we contact you with information on products and offers that are relevant to you. To do so, we use software and other technology (automated processing).

Sharing data with third parties

Our service providers and suppliers

In order to make certain services available to you, we may need to share your personal data with some of our service partners. These include IT, delivery and marketing service providers.
Derma Aesthetic Clinic LTD only allows its service providers to handle your personal data when we have confirmed that they apply appropriate data protection and security controls. We also impose contractual obligations on service providers relating to data protection and security, which mean they can only use your data to provide services to Derma Aesthetic Clinic LTD and to you, and for no other purposes.

Other third parties

Aside from our service providers, Derma Aesthetic Clinic LTD will not disclose your personal data to any third party, except as set out below. We will never sell or rent our customer data to other organisations for marketing purposes.

We may share your data with:

International transfers

To deliver products and services to you, it is sometimes necessary for Derma Aesthetic Clinic LTD to share your data outside of the European Economic Area. This will typically occur when service providers are located outside the EEA or if you are based outside the EEA. These transfers are subject to special rules under data protection laws.

If this happens, we will ensure that the transfer will be compliant with data protection law and all personal data will be secure. Our standard practice is to use ‘standard data protection clauses’ which have been approved by the European Commission for such transfers.

How long do we keep your data?
We will not retain your data for longer than necessary for the purposes set out in this Policy. Different retention periods apply for different types of data, however the longest we will normally hold any personal data is 10 years.

What personal data do we collect?

Derma Aesthetic Clinic LTD may collect the following information about you:

Our website is not intended for children and we do not knowingly collect data relating to children. This list is not exhaustive, and, in specific instances, we may need to collect additional data for the purposes set out in this Policy. Some of the above personal data is collected directly, for example when you leave an enquiry through our websites or make a booking at one of our clinics.

Other personal data is collected indirectly, for example, your browsing or shopping activity. We may also collect personal data from third parties who have your consent to pass your details to us, or from publicly available sources.

How we protect your data

Our controls

Derma Aesthetic Clinic LTD is committed to keeping your personal data safe and secure. Our security measures include:

What you can do to help protect your data

Your rights

You have the following rights:

The legal basis for processing customer personal data

Derma Aesthetic Clinic LTD collects and uses customers’ personal data because is it necessary for:

In general, we only rely on consent as a legal basis for processing in relation to sending direct marketing communications to customers via email or text message if they are not a member of our rewards scheme.

Customers have the right to withdraw consent at any time. Where consent is the only legal basis for processing, we will cease to process data after consent is withdrawn.

Our legitimate interests

The normal legal basis for processing customer data is that it is necessary for the legitimate interests of Derma Aesthetic Clinic LTD, including:

Cookies policy

What are cookies?

Like most websites, Derma Aesthetic Clinic LTD websites use cookies to collect information. Cookies are small data files which are placed on your computer or other devices (such as smart ‘phones or ‘tablets’) as you browse this website. They are used to ‘remember’ when your computer or device accesses our websites. Cookies are essential for the effective operation of our websites and to help you shop with us online. They are also used to tailor the products and services offered and advertised to you, both on our websites and elsewhere.

Information collected

Some cookies collect information about browsing and purchasing behaviour when you access this website via the same computer or device. This includes information about pages viewed, products purchased and your journey around a website. We do not use cookies to collect or record information on your name, address or other contact details. Derma Aesthetic Clinic LTD can use cookies to monitor your browsing and purchasing behaviour.

How are cookies managed?

The cookies stored on your computer or other device when you access our websites are designed by:

What are cookies used for?

The main purposes for which cookies are used are:

  1. For technical purposes essential to effective operation of our websites, particularly in relation to online transactions and site navigation.
  2. For Derma Aesthetic Clinic LTD to market to you, particularly web banner advertisements and targeted updates.
  3. To enable Derma Aesthetic Clinic LTD to collect information about your browsing and shopping patterns, including to monitor the success of campaigns, competitions etc.
  4. To enable Derma Aesthetic Clinic LTD to meet its contractual obligations to make payments to third parties when a product is purchased by someone who has visited our website from a site operated by those parties.

How do I disable cookies?

If you want to disable cookies you need to change your website browser settings to reject cookies. How you can do this will depend on the browser you use.

What happens if I disable cookies?

This depends on which cookies you disable, but in general, the websites may not operate properly if cookies are switched off. If you only disable third-party cookies, you will not be prevented from making purchases on our sites. If you disable all cookies, you will be unable to complete a purchase on our sites.

Contact information

If you have any questions about how Derma Aesthetic Clinic LTD uses your personal data that are not answered here, or if you want to exercise your rights regarding your
personal data, please contact us by any of the following means:

You have the right to lodge a complaint with the Information Commissioner’s Office. Further information, including contact details, is available at


This policy was updated in March 2019

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